The work that keeps your business running, done first by a system and finished by your people.
Inquiries answered and followed up. Paperwork read and drafted. Answers from your own files. A person you name approves what leaves the building, and you know where every piece of data sits.
A thirty minute call. No charge, no pitch. You leave with a first read and a plain next step.
The exam.
An hour with the person who does the job today, and your last twenty cases. We watch how the work actually moves.
The diagnosis.
A written finding you keep: where the time goes, which one job is worth doing first, and what doing it is worth. If the numbers say it is not worth building, the finding says so, and that is the end of it.
The prescription.
One job, designed with your people, built, tested against your own examples, and handed over with a plain description you own. Kept running by us if you want it kept running.
Signal Check
A short paid look at where your time actually goes, and which one job is worth automating first.
Workflow Audit
A working session with the people who do the job, and a written plan for the build. You own the plan whether or not you hire us to build it.
Workflow Build
One named piece of work in your office, designed with the people who do it today, built, tested against your own examples, handed over with a plain language description you keep. It ends. It is not a subscription.
Document workflow
You hand it the paperwork you already get and it does the first pass: pulls out what matters, fills what it can, flags what it cannot, and puts it in front of a person to approve.
Staff answer assistant
Your staff can ask your own files a question in plain English and get an answer with the source attached, instead of asking the one person who remembers.
By the hour
The small thing, quoted in writing before it starts and billed at the hours worked.
Care
We keep what we built working and improve it a little each month. A fault in what we built is fixed outside the hours.
Front Desk
Calls get answered in your firm's name, day, night and weekends. It answers the questions your staff answer all day and books the appointment instead of taking a message. Your people keep their jobs; the phone stops being the single point of failure at seven at night.
Farm offices
Ten builds designed from the rules Michigan farms keep: H 2A pay records, crew safety training, the CAFO annual report, FSA dates, the lender packet, grain and beet settlements, the audit binder, the dairy protocol desk, a records desk in English and Spanish, and the grain dealer's office. Designed, not yet built for a farm.
Machine dealers
Two builds for a used machinery dealer: a spec desk that answers from your own records and the maker's published sheets with the source named, and an after hours desk that says it is automated and books the call back. Designed, not yet built for a dealer.
- ·Send anything a person has not approved.
- ·Quote you a price from a web page. A fixed fee for an audit and for a build, a monthly fee for Care, the hour quoted in writing before it starts; the numbers are written for your office after the exam.
- ·Decide for you. The finding is yours; so is the no.
Kyle Cleary, founder.
Three years in a design engineering role at a United States defense vehicle manufacturer, supporting RFQ and RFP responses, before this. Michigan.
About the firm and the nameOr write to us: contracts@blackthornsec.com